How effective communication in the workplace can bring your organization to new heights | EdApp Microlearning (2023)

How effective communication in the workplace can bring your organization to new heights | EdApp Microlearning (1)

In today's digital age, we're almost always connected with our colleagues. While it was easier to shut off work communication after work or during breaks, that's almost impossible nowadays. Messaging platforms like Slack, Discord, Zoom, and social media sites like Instagram, Facebook, Twitter, and TikTok are what we can thank for that.

With such easy access to workmates, it can be easy to give almost no thought to communicating with them. Saying "hi" to a coworker, huddling with someone on remote work, or sharing a meme with the rest of your team may not need much thought—and that's fine.

While that’s typically acceptable in work environments that encourage openness and friendliness, it’s still important to make a distinction between these types of messages and workplace communication.

Knowing the timing and how to communicate successfully at work can help you avoid miscommunication, boost collaboration, and create trust. Teams that understand how to successfully communicate about work are also better prepared for different types of challenges.

But, developing excellent communication habits requires time and effort—which is where this article comes in. Here's how effective communication in the workplace can bring your organization to new heights.

What exactly does "workplace communication" mean?

Workplace communication refers to any sort of communication that takes place at work about work. This involves talking about specific duties, conveying project progress updates, and delivering feedback to managers or staff.

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If you can't communicate properly at work, then you risk miscommunication, uncertainty, or even accidentally hurting someone's feelings. This can lead to project delays, lost clients, or even lawsuits. This is why knowing how to communicate effectively in the workplace is highly essential for productive teamwork.

Communication in the workplace can take place in person, in writing, via video conferencing, or in a group gathering. It happens in real-time or even asynchronously, like when you communicate about work via email, recorded video, or a platform such as project management software.

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Different types of workplace communication you need to train yourself and your team on

Effective workplace communication can take many forms. It's important to understand the different types of communication since they can be used simultaneously or give off different meanings if not used correctly.

Verbal communication

Verbal communication is the most common and probably most used type of communication in the workplace. When people think about workplace communication, they think of presentations, standups, face-to-face meetings, and 1:1s, most (if not all) of which are done verbally.

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Verbal communication is done instantly. It lets you immediately clarify any misunderstandings or questions that may arise, which can prevent errors and misunderstandings. Some say that it also builds stronger relationships since you can convey emotion and tone better through verbal communication.

Written communication

Written communication is another important type of communication in the workplace. This involves using written words to convey information and includes emails, reports, and memos. Written communication can be particularly useful for documenting important information and keeping a record of decisions that have been made.

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Written communication allows you to express your ideas and thoughts in a clear and precise manner. This helps guarantee that the message can be taken through in detail, which is particularly important when conveying complex or technical information. It can also be easily shared with multiple people and distributed across different locations and time zones. This makes it an effective way to communicate with remote teams or colleagues in different countries.

Nonverbal communication

Last but not least, there is nonverbal communication. This type of communication skills example is often regarded as the least important since it’s barely used by employees. But this type of workplace communication is what usually changes the meaning behind your message.

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Weird body language, unusual facial expressions, and offhanded gestures can color your well-meaning verbal and written communication in a different way. But when used effectively, it can add extra layers of meaning to spoken or written words, which can enhance understanding and make communication more effective.

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Nonverbal communication can be particularly important when communicating with people from different cultures, as it can help bridge language barriers and facilitate understanding.

Why do you need to invest in workplace communication in the first place?

If you want to be a successful organization, you need to understand the role it plays and why it’s important to invest in communication training activities in the first place.

  • Increased productivity: Effective communication streamlines processes and guarantees that everyone is on the same page. This means when team members understand what’s expected of them and can communicate their needs and concerns effectively. This allows them to work more efficiently and effectively, resulting in increased productivity.

  • Improved relationships between colleagues: It builds stronger relationships between colleagues. Teams that communicate openly and respectfully develop trust and mutual respect. This creates a more positive and supportive work environment, which can boost morale and lead to better job satisfaction.

  • A better understanding of tasks and expectations: Effective communication also makes sure that everyone understands their roles and responsibilities. When expectations are clear and well-communicated, team members are more likely to feel confident and empowered in their work. This is great for minimizing stress and enhancing your team’s performance.

  • Fewer misunderstandings and conflicts: It also reduces misunderstandings and conflicts in the workplace. Good communication can prevent misunderstandings from arising. And when conflicts do happen, knowing how to properly talk out of them can resolve them quickly and respectfully.

Common challenges your organization may encounter

When trying to communicate more effectively in the workplace, it’s also important to recognize some of the common challenges your organization may encounter. After all, it’s only in identifying and recognizing problems that one can start overcoming them.

Language barriers

In a diverse company, language problems can be very difficult, especially when team members come from various cultural backgrounds and speak different or even multiple languages. Misunderstandings, uncertainty, and even confrontation are some of the things that can happen as a result of language barriers and harm employee productivity and morale.

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To overcome language barriers, clear communication channels must be established. Having language lessons, accent training, or language training tools for team members who may have trouble recognizing the standard language spoken in the workplace.

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Varying communication styles

Different communication styles can also pose a challenge, as team members may have varying preferences for how they communicate, such as direct or indirect communication. This can lead to misunderstandings and frustration if they don’t understand each other's communication styles.

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Managers should be aware of these differences and encourage team members to adapt their communication styles to suit each other's needs and guarantee that everyone’s on the same page.

Technical problems

Technical challenges can also affect professional communication, especially when using digital technologies like video conferencing software or messaging platforms. Some of the usual causes of technical difficulties are connectivity issues, software concerns, and too many communication platforms.

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To overcome these obstacles, it's critical to deliver proper communication skills training on how to use digital platforms and to have a plan in place for debugging technological issues as they emerge.

Emotional barriers

Effective communication in the workplace is also affected by emotional barriers like stress or anxiety, or conflicts between colleagues. Such barriers can negatively impact communication, leading to misunderstandings, misinterpretations, and decreased productivity. By recognizing and addressing emotional barriers, your team can improve their relationships, build trust, and work more effectively together.

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Active listening training courses can help create safe spaces for individuals to share their concerns, allowing team members to understand each other better and work towards resolving any conflicts. Seeking support from colleagues or managers can also help them manage their emotions and address any underlying issues that may be affecting their communication in the workplace.

How to improve workplace communication

Now that you understand the value of effective communication at work, you need to learn how to improve your and your organization's communication skills. Remember that good communication is all about active listening. And while it may seem counter-intuitive, a "listener-first" approach will often help you frame your message delivery.

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Here are some more ways to improve communication skills:

  • Clarify expectations and tasks. It’s important to clarify expectations and tasks to make sure that everyone understands what’s expected of them. This can be achieved by giving clear instructions, asking for feedback, and discussing any concerns or questions.

  • Encourage open communication. Encouraging open communication helps to build trust and foster a positive work environment. Offering opportunities for feedback and suggestions, promoting transparency, and creating a safe space for team members will inspire them to express their thoughts and ideas confidently.

  • Use appropriate language. Choosing appropriate language guarantees that messages are received as intended. This includes using clear and concise language, avoiding jargon or technical terms that may be unfamiliar to some team members, and being mindful of cultural and language differences.

  • Building relationships with colleagues: Positive relationships with coworkers can help promote successful communication and teamwork. This can be accomplished through demonstrating respect, being compassionate, and actively seeking to understand others' perspectives and experiences.

How to use EdApp for better communication in the workplace

EdApp offers a variety of interactive courses and training programs that can help individuals and organizations improve their communication skills in the workplace. With the help of its user-friendly interface and customizable features, you can easily tailor your learning materials to meet the specific needs of any of your teams or your organization as a whole.

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The platform offers a range of free communication training for employees that's specifically focused on improving communication skills, such as "Effective Communication for Teams" and "Developing Communication Skills". They cover crucial communication topics, including active listening, clear and concise messaging, and building rapport with coworkers.

One of the key benefits of these courses is their focus on active learning. They encourage learners to engage with the content and apply their new skills in real-world scenarios. These courses even have practical exercises so learners can practice their skills before applying them in the workplace.

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Finally, EdApp offers a range of communication tools, such as forums and discussions features, that can help facilitate communication and collaboration between team members. These tools are great for remote teams or those working across different time zones, allowing them to stay connected and engaged with one another.

EdApp is a mobile learning management system designed for today’s digital habits, delivering more engaging and effective micro-learning directly to learners anytime and anywhere.

Sign up for this communication training tool today.


What is effective communication in the workplace how can communication be effective in the workplace? ›

Effective workplace communication is about making that connection with others in your organization and creating an environment where everyone feels included and heard. It's about communicating in a way that allows your team to accomplish its goals and make progress.

What are the benefits of effective communication in an organization? ›

Reap the benefits of effective organizational communication
  • increased productivity.
  • higher quality of services and products.
  • greater levels of trust and commitment.
  • increased employee engagement and higher levels of creativity.
  • greater employee job satisfaction and morale of employees.
  • better workplace relationships.
Dec 1, 2022

How can effective communication contribute to workplace innovation? ›

Communication facilitates innovation

When employees feel comfortable about openly communicating new ideas, cooperation and innovation will flourish. Conversely, if staff are unable to convey their ideas due to limited communication skills, it is likely that the idea will not be implemented to its full potential.

How do you ensure effective communication in an organization? ›

Effective communication strategies: 7 ways to improve
  1. Keep it real. When delivering your message, be truthful and as complete as possible. ...
  2. Be timely. Don't wait until you have all the information to deliver a message. ...
  3. Focus on consistency. ...
  4. Tailor your message. ...
  5. Reinforce it. ...
  6. Encourage feedback. ...
  7. Empower your managers.

What is the most effective form of communication in the workplace? ›

Perhaps the most tried-and-true way to avoid miscommunication is to talk face-to-face. If your team is virtual, speaking via video conferencing also works. Face-to-face communication is particularly important if you know a conversation is going to be hard.

What are the four effective communication in workplace? ›

There are four main types of workplace communication: verbal, body, phone and written. During any point in the workday, you are always faced with at least one. Understanding how to communicate within these fields can be one of the most delicate skills an employee can learn.

What are three 3 benefits of effective communication? ›

Here're a few major ways in which effective communication helps:
  • Creates better relationships. ...
  • Helps handle conflicts better. ...
  • Builds empathy. ...
  • Increases self-awareness. ...
  • Builds trust.
Sep 12, 2022

Why is effective communication so important? ›

When communication is effective, it leaves all parties involved satisfied and feeling accomplished. By delivering messages clearly, there is no room for misunderstanding or alteration of messages, which decreases the potential for conflict.

Does good communication build trust in an organization? ›

Consistent communication is perhaps the most effective way to help employees instill trust in you and ensure your practice's success. When you communicate, be open and honest. Do not sugarcoat, spin or make light of something that requires serious attention.

How can communication improve workplace diversity? ›

It helps the new employee ease into his or her new role, and assures him or her that there is someone he or she can lean on and ask questions to. This allows foreign and international workers to feel more at ease when it comes to integrating into the company and adapting to change.

What are 5 good reasons for communication? ›

5 Reasons Why Communication is Key
  • A Means to Excel. Clear communication helps to propel you towards what it is you most desire out of life. ...
  • Avoid Misunderstandings. A lot can go awry when something gets lost in translation. ...
  • Develop Strong Relationships. ...
  • Cultivate Growth. ...
  • Build Trust.

How can you achieve success in the workplace through effective communication? ›

Use active listening techniques, such as paraphrasing what you have heard or nodding in acknowledgment. Ask clarifying questions yourself to ensure you truly understand what your audience does not comprehend. Ask open-ended questions to start a conversation, get more details or get input on issues.

What are 5 effective communication strategies? ›

Strategies for effective verbal communication
  • Focus on the issue, not the person. ...
  • Be genuine rather than manipulative. ...
  • Empathize rather than remain detached. ...
  • Be flexible towards others. ...
  • Value yourself and your own experiences. ...
  • Use affirming responses.

What is the best way of effective communication? ›

10 Ways to Improve Your Communication Skills
  1. Listen, listen, and listen. ...
  2. Who you are talking to matters. ...
  3. Body language matters. ...
  4. Check your message before you hit send. ...
  5. Be brief, yet specific. ...
  6. Write things down. ...
  7. Sometimes it's better to pick up the phone. ...
  8. Think before you speak.

What are 4 ways to communicate effectively? ›

These eight tips can help you maximize your communication skills for the success of your organization and your career.
  • Be clear and concise. ...
  • Prepare ahead of time. ...
  • Be mindful of nonverbal communication. ...
  • Watch your tone. ...
  • Practice active listening. ...
  • Build your emotional intelligence. ...
  • Develop a workplace communication strategy.
Aug 30, 2021

What is the importance of communication in the workplace? ›

Communication in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. Communication is also key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations.

What are the 7 C's of effective communication in the workplace? ›

Use the 7 Cs of Communication as a checklist for all of your communication. By doing this, you'll stay clear, concise, concrete, correct, coherent, complete, and courteous.

How effective communication improves employee engagement? ›

💬 Communication enhances employees' sense of belonging

Effective two-way communication means employees can share ideas, give feedback, or report problems, and believe they'll be listened to when they do so. This also enhances belonging by making them feel their voice is heard.”

How can effective communication result in improved personality? ›

But what does this have anything to do with improving your personality? Surprisingly, communication can help you improve your personality because it helps you understand yourself more deeply and lets you know what you need for you to feel better about yourself.

What is the purpose objective of effective communication? ›

The purpose of effective communication is to get your specific audience to the desired goal. The goal could be informing them or allowing them to understand a message, but also to persuade or convince them to take action.

What is effective communication? ›

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied.

How does communication promote equality and rights? ›

Having clear, effective communication between co-workers, managers and executives creates an equal opportunity workplace, in which a diverse set of individuals are empowered to excel. Inclusion and respect for everyone in the workplace stands to benefit performance and working conditions.

What are the five suggestions for communicating diversity in the workplace? ›

5 Steps to Reach Your Diverse Workforce
  • Build a plan driven by employee motivation and understanding. ...
  • Reinforce your message with a series of communications. ...
  • Avoid communication overload. ...
  • Track your performance. ...
  • Gather feedback.

What are the 3 most important purposes of communication? ›

Jennifer Rottmann
  • One: To Educate or Inform.
  • Two: Entertainment/Escapism.
  • Three: To Build Relationships.
Nov 7, 2018

What are 3 keys to good communication? ›

Here are the three keys to communication:
  • Listening. Listening is an active, not a passive, skill. ...
  • Nonverbal. Nonverbal communication refers to the messages people send without talking. ...
  • Written.
Jan 11, 2017

What are the 7 effectiveness of communication? ›

The seven C's of communication is a list of principles for written and spoken communications to ensure that they are effective. The seven C's are: clear, correct, complete, concrete, concise, considered and courteous.

What are the 6 keys of powerful communication? ›

Six keys to effective communication
  • Communicate persuasively. Refer to objective criteria such as industry practice, regulations, policy and precedent. ...
  • Use simple language. ...
  • Prepare to present your ideas clearly. ...
  • Be curious, listen and ask questions. ...
  • Make requests, not demands. ...
  • Body language and tone of voice are important.

Why is communication so important in improving performance management? ›

Excellent communication skills are essential for good performance management. They are important competencies used in the entire performance management process, from planning and communicating work expectations to recognizing employees for their successful achievements.

What is effective communication in the workplace summary? ›

Effective communication should always have a context that forms the setting and necessity for the statement, idea, or question being shared. Setting includes any external circumstances like urgency, opinions, or culture. A clear context leads to a clear message.

What is communication in the workplace means? ›

Workplace communication is the process of exchanging information and ideas, both verbally and non-verbally between one person or group and another person or group within an organization. It includes e-mails, videoconferencing, text messages, notes, calls, etc.

What is effective communication in the workplace quizlet? ›

What is effective communication in the workplace? two- way information sharing that is effective in the business environment by helping employees understand, complete tasks and become successful.

What can you conclude about effective communication in workplace? ›

Communication may break down as a result of many communication barriers that may be attributed to the sender or receiver. Therefore, effective communication requires familiarity with the barriers. Choosing the right channel for communication is also important, because choosing the wrong medium undermines the message.

What is the importance of effective communication? ›

Effective communication is essential for managing relationships with your staff, customers and stakeholders. Poor communication can ruin relationships, and potentially result in lost sales and a damaged reputation. Read how to improve your business communication with staff, suppliers and customers.

Why is good communication important? ›

By delivering messages clearly, there is no room for misunderstanding or alteration of messages, which decreases the potential for conflict. In situations where conflict does arise, effective communication is a key factor to ensure that the situation is resolved in a respectful manner.

How effective communication enhances the productivity of an organization? ›

Effective communication allows employees to get clear and definite instructions, which then enables them to act according to what is expected of them. Improvement in accountability then increases productivity in the workplace.

What is effective communication in short answer? ›

Effective communication is the process of exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose. When we communicate effectively, both the sender and receiver feel satisfied.

What does positive and effective communication in the workplace mean? ›

Exchanging information and ideas within an organization is called workplace communication. However, effective communication occurs when a message is sent and received accurately. In every aspect of life (both professional and personal), effective communication is important to success and happiness.

What is effective communication in teamwork? ›

Respecting the opinions of others, regardless of whether they are oppositional to your own, is a fundamental part of an effective communication strategy. A workplace that values respect encourages its' employees to express their opinions and ideas, listen to one another, and be cooperative when working together.

What are 3 examples of workplace communication? ›

Some of the most common forms of workplace communication include video conferencing, meetings, email, text messages, and phone calls.

What is the most effective way of communication? ›

1. When face to face is the best means of communication. Face-to-face communication is often an effective strategy for managing conflicts at work and having difficult conversations. After all, taking time to talk to someone in person can convey integrity, honesty and authenticity.


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