Which of the following questions will NOT help you develop a solid communication strategy?
What content do i Need
Active listeners do all of the following things EXCEPT ________.
filter out emotional cues
Which of the following is the best example of a concise sentence?
The progress report is due tomorrow.
Which of the following is NOT a typical communication barrier category?
When analyzing a topic from a persuasive point of view, which question would NOT be helpful to ask?
What medium do you need to use.
Which is NOT an example of feedback in the communication process?
Asking your supervisor for clarification on a company policy
Which of the following is an idiom?
Raining cats & dogs
In a recent National Association of Colleges and Employers survey, employers rated four communication-related skills as more important than technical knowledge. Which of the following is NOT one of them?
Ability to code the corporate website.
Which is NOT a technique used to create an audience-oriented business recommendation memo?
Create a general and vague subject line
Which situation is an example of "cultural context" in the transactional model of communication?
You prefer being direct and are giving a presentation for your branch in Japan
Which sentence is the most concise, having eliminated wordy phrases and obvious fillers?
We approve your request to leave early tomorrow.
Which medium would you use if you had to send a travel expense report to your supervisor with original, hard-copy receipts attached?
Which of the following is NOT a question you should ask when analyzing your audience?
What do I want my audience to know? ( I thought this was wrong, but it is correct).
Which is NOT something you would ask when assessing your document for proper content?
Does the document contain any typographical errors?
Which is NOT a category of common writing errors addressed in the revising stage of the ACE process?
What are the four elements explored in the analysis stage of the ACE process?
Purpose, audience, content, and medium
Which sentence is written using passive voice?
The report was finished late.
Which of the following techniques is NOT designed to remove writer’s block?
Put strict time limits on your drafting stage
What does "tone" refer to when used in the evaluating stage of the ACE process?
The voice of the document
Which of the following is NOT a benefit gained by outlining your content before composing?
Determining the accuracy of your graphics
Which team-building technique are you using when you acknowledge a team member’s contributions?
Helping others feel pride in their work
Who or what is a primary audience?
The person to whom the message is addressed
In terms of logical fallacies, what is a hasty generalization?
Drawing a conclusion from a sample that is either too small or does not represent the larger population
In terms of logical fallacies, what is a false analogy?
Supporting an idea by comparing it to something that is not comparable
Which sentence is an example of refutation?
Even if you use a different formula, the numbers won’t reach quota because one branch is still underperforming.
Which of the following is the most professional and appropriate way of motivating your audience to comply with your persuasive request for a favor?
Stressing the benefits of doing it
Which of the following is NOT a type of logical fallacy?
In terms of logical fallacies, what is a red herring?
Focusing on an irrelevant issue to draw attention away from a central issue
Which type of persuasive message would you use to convince a seller that its return policy should NOT apply in your situation?
A customer claim
Which type of evidence should you avoid using in an argument that supports your persuasive message?
What should you NOT do in the close of a bad-news message?
Explain the bad news
In which situation would you use the direct approach to organize a bad news message?
When the audience is unlikely to be angered by the news
Which type of buffer does the following sentence use?
Background Information (pg.193)
How do you diplomatically reject a team member’s idea while maintaining goodwill and ensuring that the person will continue to contribute in future projects?
Provide a convincing explanation p 197
Which communication medium would you use to send bad news to employees in your company’s South American and European branches simultaneously?
Where do you place the bad news in a letter using the indirect approach?
In the body paragraph, after the reasons (explanations) pg. 189
Which is NOT a reason to be sensitive to a vendor when communicating bad news about performance problems?
Because you want them to lower their service fees p. 200
Which type of buffer does the following sentence use?
Good News pg. 193
Where do you place the bad news when using the direct approach?
In the opening, as the main idea (after the optional buffer) pg 189
Which communication medium would you use to tell an employee that she got a lower bonus than projected?
face to face p 187
In which country is it typical for businesspeople to begin proposing and negotiating an agreement with conversations where both parties can learn more about what the other values and needs?
Which of the formats below is most appropriate for an external proposal?
Which country considers gains in status and power to be more important than gains in profit?
What format does a typical grant proposal take?
Which of the following would NOT establish your proposal’s credibility?
Providing a detailed timeline
What form does an internal proposal usually take?
Which of the following is NOT a topic your audience expects to be covered in a proposal’s cover letter?
Why you chose the medium you did
A non-competitive, solicited sales proposal that contains contractual information but no persuasive sales content is called a _____.
statement of work
Which country believes that contracts are always open for negotiating and merely indicate an interest in doing business instead of a firm commitment?
Which is an example of a credible detail that supports your point in a persuasive proposal?
Established by the shipment received yesterday, the unit cost will be $1.50. (Don’t agree but whatever)…..
What type of report is intended to educate its audience on a topic central to the company’s business?
A white paper
Which is NOT a feature of a report deck?
Heavy visuals with minimal text
Which of the following is an example of an analytical report?
What is the main difference between an abstract and an executive summary?
An abstract is used for informational reports and an executive summary is used for analytical reports.
Which three combined elements make up the identifying information commonly found on a report’s title page or cover?
Author, date, report title
What is a progress report designed to do?
Give your supervisor an update on the status of a longer project
What is the most common format for online distribution of reports?
What is the best way to integrate data displays into your report?
Use text to explain what the audience is seeing
Which is NOT a criterion that decision makers can use to judge the validity of a feasibility report’s proposal?
Report page length
Which graph is the best to use if you want to show changes over time to emphasize a trend?
When is it acceptable for your presentation to include a photo found on the Internet?
Only when you cite the source on the slide
How does a storyboard help you create an effective presentation?
It allows you to visualize presentation flow
What should you do if you are asked a question during or after a presentation that you cannot answer?
Admit you don’t know the answer
Reading from notes or a script you hold during a presentation_____.
makes you look like a novice
Analyzing key decision makers in your audience is critical. Which question below is NOT designed to yield helpful information about this audience?
How much time do you have to persuade key decision makers?
In most business presentations, the main message should do all of these things EXCEPT ________.
give the audience reasons for the request
How can you organize the middle of the presentation so it will be easy to understand?
Emphasize points that are meaningful to the audience, limit the number of key points, and organize using recognizable patterns
How should you dress for a formal presentation?
Design your slides so that you’ll be able to _____ if you are presenting virtually via computer.
direct the audience to slide content by pointing with your voice
Which is the best revision of the following sentence for use as a bullet point on a slide?
Quarterly profits up 51% (I don’t agree because it could mean the very last quarter, not last year’s quarter SPLY).
Many interviewers ask candidates if they have any questions of their own. Which of the questions below would be an effective one for a candidate to ask?
Is there any reason why I might not be considered for the job?
A combined résumé fuses which two methods of organization?
Chronological and functional
One way to convince an employer that you will be effective in an international work environment is to add a section called "_____" to your resume
International Expertise and Understanding
Which method of delivering a cover letter is NOT appropriate?
Which of the following is NOT something a behavioral question is designed to determine during an interview?
Your social media expertise
Which applicant is the functional résumé style best suited for?
Students who have just graduated
During which type of interview would you find yourself alone in a room with a search committee?
Which of the following should you NOT do in the closing paragraph of your cover letter?
Describe your job-specific skills.
Typically, _____after an interview, it is appropriate for you to inquire about the status of the position and communicate your continued interest.
What is an elevator pitch designed to do?
Convey your value and start a deeper conversation with a potential employer
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